By placing an order with Lacuna Astro, you acknowledge and agree to the following terms.
All items are specially energized for an individual. Once dispatched, returns or exchanges are not accepted under any circumstances. Please ensure you review your order carefully before placing it.
Orders are processed within 7 business days. Shipping time may vary based on your location and the courier service assigned to your delivery area.
We partner with reliable courier services to ensure timely delivery. However, Lacuna Astro is not responsible for delays caused by external factors such as weather conditions, public holidays, or courier operational issues.
If an item is received in a damaged condition, please report it within 24 hours of delivery with clear images for assessment. Claims raised after this window may not be accepted. Contact us immediately at support@lacunaastro.com or via WhatsApp.
Each product is individually chosen and energized with great care and positive intent. However, the effects of gemstones, yantras, rudraksha, and other sacred items may vary based on individual beliefs, karma, and planetary alignments. Lacuna Astro makes no guarantees of specific outcomes.
Customer details including name, address, and contact information are treated as strictly confidential and are used solely for the purposes of order fulfillment and customer support. We do not sell or share your data with third parties for marketing purposes.
For our full data privacy practices, please read our Privacy Policy.
For any queries about your order or these terms, don't hesitate to reach out. We're here to help.
support@lacunaastro.com